In theory, these systems have unlimited potential. The company which will invest in the installation and operation of
such a system will benefit from multiple benefits in terms of organizing and controlling its communications.
Call logging applications, connecting to CRM programs, non-corporate call routing, voice mail, low outbound calls are some of the benefits it offers.
Better customer service because all incoming calls are routed more productively. The customer's line is always
transferred to an available line while it may know its estimated waiting time.
Greater productivity, since the time at which a process is served is reduced considerably, saving time and
complicated procedures. The IP telephone center adapts and adapts to existing procedures.
A great benefit is the statistics of the calls it provides. With a multitude of reports, the company can find points to
improve and assess the resources it uses.in operating costs
Reduce telecommunications costs by selecting alternative contractual or VoIP telephone providers.
The call center is served by the existing computer network and offers its full utilization. In new buildings, wiring for
the computer network is enough for telephony.
The operations of IP telephone centers are constantly upgraded at low cost, helping to easily and cost-effectively expand when business needs change.
Acquiring a call center IP is no longer expensive, and maintenance can be done remotely.